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Terms & Conditions

A contract for holiday accommodation for the period booked (within the meaning paragraph 9 of the First Schedule to the Housing Act 1988) is made when we receive your initial payment and full details of those occupying the chosen property.  There is no right of occupancy outside the period booked.

We act as an agent in booking your holiday accommodation and other related services; your contract will be with the property owner and not us.  We will not be responsible for any loss, expense, damage, injury, accident or inconvenience, howsoever caused.

We are an "e-mail only" company and we will send all correspondence to the e-mail address you give us; we cannot accept responsibility for delivery failures.  Please send details of any changes to your booking in writing (letter or e-mail) as soon as possible and, no later than 10.00am on the day before your scheduled date of arrival.

We cannot be held responsible for errors that occur from other communication methods.  Telephone calls may be recorded for business purposes. 

These terms are informed by holiday park rules, our policies and property owners preferences.  We reserve the right to change these terms and conditions at any time; the new version will be displayed on this website.  We invite you to regularly check the website for the latest version.

Pets

We welcome well trained pets on certain holiday parks (please see property listings for details) and pets are charged at £30.00 per pet per week or short break.  We reserve the right to refuse certain breeds and types of animals.

We ask that all dogs are kept on a lead and pets are never left alone in accommodation; we (or park staff) reserve the right to eject any pet considered a nuisance, or that affects the enjoyment, comfort or health and safety of other guests.

Occupancy & Grading

The maximum number of berths must not be exceeded, and only those listed as occupants may occupy the accommodation.

“Over-occupancies” (of any age) will be subject to a surcharge (25% of the accommodation cost per person) payable immediately or we reserve the right to ask all occupants to leave without any refund being due.  Bookings are not transferable.

The property allocated to you may be different to the one you may have seen pictured; however, it will be of a similar (or better) standard, it will be on the same holiday park and will accommodate the same number of people.  Please let us know when you book if this is not acceptable.

Some holiday parks operate a different grading system to us; however, your allocated property will comply with the EnjoyUK Grading system and will be as described by us.

Bed Linen

All our properties come with duvets, pillows and some have blankets; however, we ask you to provide duvet covers, pillowcases and fitted sheets unless your final confirmation states otherwise.  We do not provide towels.

Gas and Electricity

Gas is only available at Seven Bays, St Merryn and Par Sands and this is free of charge; if you need assistance with gas, please contact the responsible person as shown on your final confirmation.

Electricity is supplied via a meter in some properties (please see our website for details); electricity is free at all other parks.

Deposits & Payments

Your booking will be confirmed, in writing, when we receive your (non-refundable) deposit of £50.00 per week or short break and full details of those occupying the property; however, for properties with codes ending with a letter (e.g. "P3a") the deposit will be as follows:

Codes a, e or f                                    £50.00 per week or short break
Code b                                                £100.00 per week or short break
Code c                                                20% of the property price per booking
Code d                                                30% of the property price per booking

In addition, for properties with codes ending with letters a, b, c, d, e or f, we will require, within 48 hours of booking, an additional one off non-refundable payment of £50.00.

For all bookings, we must receive the balance no later than 8 weeks prior to arrival, or immediately, if you book less than 8 weeks prior to arrival.

We are unable to collect payments on arrival or over the telephone so please make sure you have received our e-mail with directions (the first words in the body of the e-mail will be "FINAL CONFIRMATION") before you leave for your holiday.  When you receive it, please reply to the e-mail to let us know you have received it; by doing this, you will also confirm that you have received any attachments sent to you.

You will reimburse us for card/Paypal charges and for charges levied upon us if any of your payments do not clear.  We do offer free payment methods and, to prevent charges for you, we are happy to accept payments via those methods and refund your card/Paypal payment/s (within 14 days of the original payment/s) less the 20p that the card payment handler/Paypal retain; please ask us for details.

If you make a payment into one of our accounts; it is your responsibility to give us full details (payment date, payment amount and the organisation into which the payment has been made) so that we can trace the payment and apply it to your booking.  We cannot be held responsible for any situations that arise through your delay in advising us of those payment details.

Refundable Bond

We will also need your authorisation (via a secure payment gateway) to deduct up to £50.00 per booking in the form of a security deposit; however, for properties ending with the letter “d”, we will require a £100.00 bond.  You will reimburse us for any significant breakages or damages (reasonable wear and tear excepted), excess cleaning, payment charges or any other charges mentioned within these terms and conditions or throughout the booking process.

If the amount you owe us exceeds the refundable bond we hold; you agree to pay us the difference and will permit us to pass your contact details to the property owner if they request them.

In the event, following your departure, that a property requires a significant level of extra cleaning, our standard charge will be £15.00 per hour, or part thereof.

Pricing

The price quoted to you will be based upon the dates you give us, the property and holiday park you have chosen and the number of guests/pets you declare; if you change any of the factors mentioned, we reserve the right to alter the quoted price and you will agree to pay us any difference in price.

Prices quoted to you are only valid at the time they are given and any quote obtained prior to booking is subject to change.

Cancellations & Amendments

If you cancel your holiday, or we cancel your holiday due to the balance not being paid, we will refund the following (less your initial payment/s):

12 to 16 weeks before occupancy                  100% refund
8 to 12 weeks before occupancy                    50% refund
less than 8 weeks before occupancy              No refund

For changes or cancellations beyond our control, we cannot accept liability, pay compensation or extra rental charges; there will be no refund for any unused part of a holiday.

Groups/Single Gender Bookings

Some of our parks will only accept bookings from a couple/s or family groups of mixed gender; please tell us, before you book, if your group is different to this.

Arrivals

The arrival time for your property will be stated on your final confirmation; however, there may, during busy periods, be an unavoidable delay to your arrival time but we'll let you know as soon as we know there's an issue, and we'll always try to keep the delay to a minimum.

Please inspect the accommodation upon arrival; should you be dissatisfied, please tell us by 7.00pm on your scheduled day of arrival (see your final confirmation for this date) or by 12.00pm the following day if you arrive after 7.00pm.  After these times, the lead member of your group will be wholly responsible for the accommodation and any problems.

If you don't occupy your accommodation by 12.00pm on the day after your scheduled day of arrival (see your final confirmation for this date) and you haven't told us you're going to be delayed, we reserve the right to cancel your booking and re-sell the accommodation.  In such cases, no refund will be payable.

Please do not approach anyone else (e.g. holiday park owners or staff) if you have an issue with your accommodation; they have no responsibility for our properties and may levy a charge upon us.  If we incur a cost, we regret that we will have to pass this cost on to you.

Only one car is permitted per booking and we will need the registration number (some parks have ANPR systems at their entrances) before you arrive.  If you wish to bring a second car or if any of your vehicles are not officially classed as a car (e.g. a van) please ask us before you arrive as some parks do not allow vehicles other than cars.

General Conduct

The rules for each holiday park are available, upon request, from reception and, by occupying your accommodation, you will state that you have agreed to these rules.

Should a member of your holiday group impair the enjoyment, comfort, health or safety of other guests or cause wilful damage or contravene park rules, we, park staff or accommodation owners may ask you to leave and no refund will be due to you.

All of our accommodation is non-smoking; please smoke in a suitable place outside your accommodation and clean up any mess.  If, following your departure, accommodation requires extra cleaning due to smoking, we will levy a charge for this.

Please report any breakages/damage immediately so that we can remedy this as soon as is possible.

Entertainment & Facilities

Please let us know, in writing, of any allergies, special needs, medical conditions or other requirements that might affect the enjoyment of your holiday and we'll do our best to make arrangements for that.  We regret that special requests cannot be made a condition of your booking as they are always subject to availability.

Entertainment and facilities on, or off site, are not managed by us and are subject to availability.

Perranporth - Funworks Passes costing from £26.00 per adult or £13.00 per child per week (2016 prices) must be purchased to use some park facilities; there may be additional charges for other activities. Passes are available from Perran Sands and we will supply contact details when your booking is confirmed.

* Any annual increases in these charges will be collected prior to arrival or deducted from your refundable bond

Departures

The departure time for your property will be stated on your final confirmation; we would ask that you vacate your property by this time.  We reserve the right to make an additional charge, equivalent to 10% of the accommodation cost, where a property has not been vacated by that time.

The accommodation must be thoroughly cleaned (to include the removal of any traces of your pet/s) and left in a satisfactory condition ready for the next guests. 

Keys must be returned to the point from where they have been collected; if not, we may charge a fee to cover the costs of collecting them.  If you leave before our “checkers” arrive, you will agree with their report on the condition of the accommodation and any subsequent charges.

You will let us know, before your scheduled departure date, if you leave early due to problems with your accommodation; if we don't hear from you, it will be assumed that you have stayed for the full duration of your holiday.

Please claim any items left in the property within 14 days of departure; any items not claimed after that time will be disposed of.

Insurance

Insurance is not included in our prices and we recommend that you invest in this.

Your personal effects are not covered by our insurance during your stay, please make sure you have adequate cover for these items.

Accuracy

We have created these terms and conditions with honesty in mind; however, please ask for clarity if you need it.

Whilst every effort is made to avoid errors, we are only human and, sometimes, a facility or service may be unavailable; should this happen we will tell you as soon as possible.  Please check and/or query the details in our correspondence with you (and in your final confirmation) when you receive it and contact us immediately if you need any help.

We rely on information submitted to us by property owners and we publish it in good faith. Please be aware that the information is given is for guidance only and should not be relied upon. No representation or warranty is given as to the accuracy or completeness of the information.

Sometimes, things go wrong and, where there has been the non-performance or improper performance of our contract, we will pay compensation that is reasonable in all circumstances; however, our liability to you is limited to the total cost of the accommodation paid (excluding amounts already paid to third parties (e.g. site passes)) per your booking confirmation.

Certain properties are booked "on request" which means we have to confirm availability with the owner before we can confirm the booking with you; however in 99.9% of cases, all is OK but we will let you know as soon as possible if there is a problem.

We regret that we cannot make any refund where you have stayed for the duration (or majority) of your holiday.